Need help with B3 (Believe Behave Become), published by StrategyX? This page tells you how to reach us and answers the questions we hear most often.
Contact us
Email support@believebehavebecome.io and we will get back to you within 7 days. To help us solve your problem quickly, please include:
- the email address on your B3 account;
- your device and operating system version (for example iPhone 15, iOS 18);
- the app version, if you know it;
- what you were trying to do, what happened instead, and a screenshot if you have one.
Please never send your password. We will never ask for it, and support cannot see it.
Common questions
I did not receive my sign-in code
Codes are emailed to the address on your account and expire after a few minutes. Check your spam or junk folder, make sure the email address is spelled correctly, then request a new code from the sign-in screen. If it still does not arrive, contact us with the address you are using.
I signed in with Google or Apple and cannot find my data
Each sign-in method is matched to your account by email address. If you used Apple's “Hide My Email” option, that creates a separate account under the relay address. Sign out and sign back in with the method you used originally, or contact us and we will help you find the right account.
How do I manage or cancel my Pro subscription?
Pro is billed by Apple or Google, not by us, so subscriptions are changed and cancelled in your store account, not inside the app: App Store → Subscriptions or Google Play → Subscriptions. Refunds are also handled by the store under its own policy.
I paid for Pro but the app still shows the free plan
Make sure you are signed in to B3 with the same account you used when you purchased, then use Restore Purchases on the subscription screen in the app. If your plan still does not update, email us with the store receipt and the email address on your account.
Reminders and notifications are not arriving
Check that notifications for B3 are allowed in your device settings, that Do Not Disturb or Focus modes are not silencing them, and that reminders are turned on for the goal or action in the app. Reopening the app after reinstalling it re-registers your device for notifications.
How do I delete my account or my data?
You can delete individual items from inside the app, or delete your whole account from Profile → Edit Profile → Delete Account. The Delete your data page explains every option and what we keep.
Legal
Our Terms and Conditions and Privacy Policy describe how the service works and how we handle your data.